ITIL/ITSM (IT Infrastructure Library/IT Service Management) underscores the importance of providing IT services that satisfy business needs in a cost-effective manner. Delta constantly strives to become more client-focused, supplying expert consultants with certification in this new service-oriented industry.
ITIL/ITSM (IT Infrastructure Library/IT Service Management) is one of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management. Each library module provides a code of practice intended to improve IT efficiencies, reduce risks, and increase the effectiveness and quality of IT services management and infrastructure.
ITIL/ITSM (IT Infrastructure Library/IT Service Management) offers a systematic, professional approach to the management of IT services. Delta certified consultants have adopted and embraced this approach to help clients realize such benefits as the following:
- Increased customer satisfaction with IT services
- Reduced risk of not meeting business requirements for IT services
- Reduced costs when developing procedures and practices within an organization
- Better communication and information flows between IT staff and customers
- More precise standards and guidance for IT staff
- Greater productivity and better use of skills and experience
- Greater success through a quality approach to IT services
There are also benefits to the end users of IT services, such as the following:
- Reassurance that IT services comply with documented procedures that can be audited
- Confidence in the reliability and quality of IT services, enabling each end-user to meet business objectives
- Identification of contact points for dealing with inquiries or changing requirements
- Clear articulation of the value of the IT services and performance against specific service level agreements
In the late 1980s, the ITIL library (Information Technology Infrastructure Library, www.itil.co.uk) was conceived by the Central Computer and Telecommunications Agency (CCTA), a U.K. government agency. Although ITIL services and training were popular in Europe, it took more than a decade before they were introduced to the U.S. private sector by a number of consulting firms such as Andersen Consulting, Ernst & Young, Hewlett-Packard (HP), Pink Elephant, and Price Waterhouse Coopers. ITIL certification examinations are available through EXIN in the Netherlands.
Delta's Solution |
|
Home
Jobs